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NPCC Connect

Social Media FAQ's

Social Media FAQ's


What forms of social media does NPCC use?
How does NPCC use social media?
What is NPCC's primary mission or goal in using social media?
What ways does NPCC NOT use social media?
Where can I find additional information about NPCC's social media use?


NPCC relies upon many forms of social media to connect with students, alumni, fans and the community in order to build relationships, answer questions, welcome visitors to campus, and solve problems. These audiences are now more connected to NPCC than we ever thought possible!

We post news releases and other information about the great things happening at NPCC - we work hard to make NPCCs social media content engaging and interesting!  Feel free to "Like," "Share," or "Retweet" our content!  Do you have questions about how or why NPCC embraces social media?  See the FAQ's listed below and feel free to contact us on Twitter at @NationalParkCC or email webmaster@npcc.edu with further questions.

What forms of social media does NPCC use?

Through the NPCC offices of Community Relations and Marketing / Web Development, NPCC communicates daily via social media outlets including an ?RSS news feed, Facebook page, Twitter feed, YouTube and more. Individual departments across campus communicate via various social media and other outlets and said use is at their discretion and is encouraged but not regulated by NPCC Marketing Dept. To learn more about which NPCC departments are using social media please visit the Social Media Directory.

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How does NPCC use social media?

NPCC uses RSS news feeds, Facebook and Twitter primarily to share campus news and information with students, alumni, faculty, and staff. There are a lot of great things happening at NPCC and we want to share that information!  We also use various social media apps, such as Live Chat and other social media groups to communicate directly with students to answer their questions and address their on-campus needs.

NPCC administers "Class of" Facebook groups that are intended to unite cohorts of students by welcoming them to campus and providing them with a place to connect not only with one another, but also with NPCC personnel in financial aid, student services, and more.

What is NPCC's primary mission or goal in using social media?

The primary goal in using social media is to interact with our audiences in order to provide excellent customer service, communicate important information, build relationships, answer questions, welcome visitors to campus, solve problems, and continue to broaden the college's reach. NPCC strives to maintain a well-connected campus. It is very important to us to be accessible to students, alumni and fans and to provide the most up-to-date, accurate and timely information about events and occurrences on campus. The instant communication offered by social media tools is a great way for us to reach our constituencies in real time.

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What ways does NPCC NOT use social media?

NPCC does not use social media to monitor the daily activities or comments of students. NPCC does use public forums such as Facebook Pages, Groups and a custom "NPCC on Facebook" App to share information and to answer students' questions, but rarely uses Facebook "wall" or "Timeline" functions to instigate communication with students. On the occasion that a student or interested person sends NPCC messages via Facebook or Twitter, every effort is made to answer the student/person's question and to direct them to the appropriate NPCC department for further information if necessary.

Where can I find additional information about NPCC's social media use?

For information and policies related to student use of social media, please visit the NPCC Policies or the Student Handbook. For information on acceptable use policies related to NPCC technology, please visit the NPCC Computer Services

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