e-Learning

Frequently Asked Questions - ANGEL Students

1. What is ANGEL?
2. What is the difference between an online, blended and web-enhanced course?
3. I can’t log onto ANGEL, OASIS, or Web Mail. What do I do?
4. I can log onto OASIS and Web Mail but not ANGEL, what do I do?
5. How long will it take to hear from Techsupport or ANGEL support when I submit a form or email?
6. Is every class at NPCC on ANGEL?
7. I am a registered student. Why can't I access ANGEL?
8. I registered in OASIS for an ANGEL course but I don't see my class listed on my ANGEL Homepage. What do I do?
9. How do my instructors know that I have been attending my online class?
10. I have red X’s in my System Check box. How do I fix this?
11. I can't see my discussion posts. How do I fix this?
12. ANGEL is slow and is not working the way it should. How do I fix this?
13. Is ANGEL Mail the same as NPCC Web mail?

Answers to ANGEL Students - Frequently Asked Questions

1. ANGEL is a Learning Management System. That is a fancy name for an interactive web site that NPCC uses to provide class resources for online, blended, and web-enhanced courses.
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2. Online courses take place almost completely online. You may meet a few times on campus for tests or labs, but the majority of your work is done off-campus and online.

Blended courses meet roughly 50% on campus and 50% off-campus. You have to come to campus to do some work, and some is done online.

Web-enhanced courses meet regularly on campus and use ANGEL to supplement their courses.
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3. Your password has most likely expired. Contact tech support at 501-760-4171 or email Techsupport@npcc.edu to have your password reset.
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4. You can use the ANGEL Support link at the bottom of the ANGEL Logon page to fill out a short form to send to ANGEL support. You can also call 501-760-4192 during regular business hours or email angelsupport@npcc.edu for assistance.
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5. We always try to handle all support requests as quickly as possible. In most cases you will hear back from us within 24 hours. On weekends and holidays this can take longer. If you haven’t heard back from someone after 48 hours, please try to contact us again to ensure that we received your support request.
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6. No, not every course is available in ANGEL.
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7. We do have a license usage limit for how many people we can have using ANGEL each year. So if you do not have any classes in ANGEL for a particular semester, your ANGEL account may be disabled and held until you need it to access an ANGEL class.
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8. This is not an automated process and it usually takes two business days to process your schedule information, create your ANGEL account, and to add classes to it. If you don't see your classes on your ANGEL homepage within 3 days, please contact ANGEL Support and we will help you resolve the issue.
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9. Instructors can tell you have been attending your online class by checking your logins in ANGEL and most importantly by your submissions of assignments.
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10. You can click on the red “X” and you will be directed to the appropriate web site to download and install the attachments necessary for ANGEL to work properly.
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11. Be sure that you are using either Internet Explorer version 7 or 8, or Mozilla Firefox 3.x or above. Safari, Google Chrome, AOL, or other web browsers are not supported. If you are using an Apple Macintosh computer, be sure to use Firefox as your browser for ANGEL.
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12. You may need to clear your web browser cache. (History) Clearing your browser history on a regular basis helps ANGEL to function smoothly.
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13. No, these are two separate email services. The ANGEL mail operates mostly within the ANGEL system. You want to use your NPCC email for your outside and non-ANGEL correspondence.
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